[ CleverThings.com ] [ Company Policies ] → Return Policy
Our Return Policy
We want you to be 100% completely satisfied with every purchase!
What is the policy for returns or exchanges?
You may return an item purchased from Clever Things, LLC within thirty days from the date of delivery for a refund. We will deduct the cost of shipping from your refund unless: the return is due to our error, the item was damaged during shipment, or the item was defective. The item returned must be in new condition with the original packaging and accessories.
What if I received the item as a gift?
If you received an item as a gift, you may return the item in exchange for a gift certificate of equal value. Gift certificates must be mailed to the original shipping address. The item returned must be in new condition with the original packaging and accessories.
How long does it take for a refund / exchange?
We will process your refund / exchange in a timely manner. The time it takes to issue a refund can depend on several variables, but we will provide you with the status of your request at each step of the process. The process usually takes less than five business days. In some cases, it may take up to four weeks. Once we have processed your return, a refund will be issued in the same form of payment originally used for the purchase.
Who pays for shipping?
The cost of shipping will usually be deducted from the amount of your refund. We will pay for all shipping costs if the item was damaged or defective, or if the return is a result of our error.
What if an item is defective or damaged during shipment?
If an item is defective or was damaged during shipment, we will gladly exchange it for you - and we will pay for all costs for shipping.
How do I contact Clever Things, LLC?
Please visit our Contact Us page for our email, shipping address, and other contact information.
This policy was last revised on Saturday, December 24th, 2016.